How should staff handle seasonal and special items on the menu?

• A. They are always available year-round.
• B. They may appear and differ from standard items, requiring up-to-date knowledge.
• C. They are never offered to guests.
• D. They replace the entire regular menu.

Answer: (B)

Seasonal and special items are time-limited additions that can differ from the regular menu in ingredients, prep, or presentation. Because of that, staff must stay up-to-date on what’s offered, how it’s made, any substitutions or allergen concerns, and the current price. This enables accurate descriptions for guests, helps answer questions confidently, and supports helpful upselling. These items are not available all year, and they don’t replace the regular menu; they’re extra offerings that come and go based on season or promotion.