How should you handle a guest asking for a dish not on the printed menu but on the digital menu?

• A. Confirm availability with kitchen and offer closest alternatives or escalate to a manager for possible accommodation.
• B. Tell them it is not possible and offer a standard dish instead.
• C. Immediately create a new dish to accommodate.
• D. Cancel the order.

Answer: (A)

When a guest asks for a dish not on the printed menu but shown on the digital menu, the best approach is to verify with the kitchen that item is actually available and then help the guest with the best possible option. Checking with the kitchen ensures the dish is feasible, using current ingredients and equipment, and confirms any prep time or pricing differences. If the exact dish can be made, offer it if kitchen timing and policy allow; if not, propose the closest alternative that fits the guest’s tastes and the menu’s standards. If the request requires special adjustments beyond standard substitutions, involve a manager to determine whether an accommodation is possible.

This keeps the guest informed and satisfied while protecting menu integrity, kitchen workflow, and safety. Simply saying it’s not possible without checking, or creating an undirected new dish, or canceling the order, disrupts service and can lead to errors or a poor guest experience.