If a guest requests a custom dish, what is the recommended action?

• A. Decline the request and offer the nearest menu substitute.
• B. Suggest a dessert instead.
• C. Escalate to a manager for a custom option.
• D. Ask the guest to modify the dish themselves.

Answer: (C)

When a guest asks for a custom dish, the proper step is to involve a manager to review and approve the customization. A manager can check with the kitchen about feasibility, adjust ingredients if needed, confirm any price changes, and ensure the request aligns with safety and service standards. This approach keeps the guest experience positive while protecting quality, timing, and policies, and it provides clear ownership and communication for what can be done.

Declining and offering a standard substitute can disappoint the guest and may not reflect a flexible service mindset. Suggesting dessert misses the opportunity to fulfill the customization request. Asking the guest to modify the dish themselves bypasses kitchen coordination and safety checks. Escalating to a manager handles the request properly and sets clear expectations.