What is the purpose of a check-back and when should you perform it?

• A. To upsell additional items during the meal.
• B. To ensure guest satisfaction and address any issues; perform after a few minutes of delivering the course or after guests finish a course.
• C. To collect payment details for the bill.
• D. To train new staff on menu items.

Answer: (B)

A check-back is a brief follow-up with guests after you’ve delivered a course to confirm they’re satisfied and to catch any issues while they’re still fresh. You perform it after a few minutes of delivering the course or after guests finish a course, so you can quickly address things like temperature, presentation, missing items, or any missteps. This shows attentiveness and helps prevent small problems from ruining the meal, and it also gives guests a chance to ask for adjustments or replacements if needed. It’s not about upselling, collecting payment details, or training; those tasks belong to other parts of service.