Which actions are part of proactive guest recovery after a misstep?

• A. Immediate price reduction without follow-up.
• B. Publicly announce the issue to other guests.
• C. Provide proactive solutions and follow-up.
• D. Ignore guest feedback.

Answer: (C)

Proactive guest recovery means owning the mistake, quickly offering solutions, and following up to make sure the guest is satisfied. The best choice demonstrates this by providing remedies and then checking back to confirm everything is resolved, which shows accountability and a commitment to the guest’s experience. This approach helps rebuild trust, prevents similar issues in the future, and communicates that the team cares about the guest’s satisfaction beyond the moment. The other options miss essential parts of recovery: a one-time price cut without follow-up may resolve cost concerns but not the experience or trust; publicly announcing the issue to other guests is unprofessional and privacy-invading; ignoring guest feedback leaves the problem unresolved and damages loyalty.